Shipping policy

Xpologist Shipping Policy

At Xpologist we aim to get your stylish clothing to you as quickly and securely as possible. Please review our shipping policy below for all the details on shipping options, costs, and delivery times.

1. Shipping Locations

We currently ship to the United States and Canada. If you are located outside of these regions, we are unable to process your order at this time. If you have any questions, please feel free to contact our customer service team at xpologistwear@gmail.com, and we’ll be happy to assist you.

2. Processing Time

All orders are processed within 1-3 business days on 'in stock items' from the time of purchase (excluding weekends and holidays). You will receive an email notification once your order has been processed and is ready for shipment.

3. Shipping Methods and Rates

We offer a variety of shipping options to fit your needs. Shipping rates are calculated at checkout based on your location and the weight of your order. Below are our standard shipping methods:

-  Standard Shipping (U.S. and Canada): 
  - Estimated delivery time:  5-8 business days 
  - Cost: Based on your order size and delivery location.

Expedited Shipping (U.S. and Canada) 
  - Estimated delivery time: 3-4 business days  
  - Cost: Based on your order size and delivery location.

Please note that delivery times may vary depending on your location, and shipping delays can occur due to factors beyond our control (e.g., weather, customs processing, or shipping carrier issues).

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also track your order status through our website or by contacting our customer support team at

xpologistwear@gmail.com

5. Shipping Delays

While we make every effort to ensure that your order arrives on time, shipping delays can occur due to unforeseen circumstances such as weather, customs inspections, or high-demand periods (e.g., holidays). We will notify you of any significant delays and work with you to resolve the issue as quickly as possible.

6. Missing or Damaged Items

If you notice any issues with your order, such as missing or damaged items, please contact us immediately at xpologistwear@gmail.com. We will investigate the issue and make it right, either by issuing a refund, sending replacements, or providing store credit. Please provide your order number and relevant photos of the damaged item(s) for faster assistance.

7. Shipping Restrictions

-P.O. Boxes and APO/FPO Addresses: We do ship to P.O. Boxes, as well as APO/FPO addresses. Please ensure the correct P.O. Box address is provided at checkout to avoid delays. Incorrect Addresses: Please double-check your shipping address before placing an order. If there’s an error, please contact us at xpologistwear@gmail.com within 24 hours of placing the order, and we will do our best to correct it before your order ships. We are not responsible for lost or mis-delivered packages due to incorrect addresses.

8. Customs and Duties (Canada Orders)

For orders shipped to Canada, please be aware that your shipment may be subject to customs duties, taxes, or fees upon arrival. These charges are the responsibility of the customer, and we are unable to control or predict what those charges may be. Please check with your local customs office for more information about potential fees.

9. Contact Us

If you have any questions or concerns about your order or shipping, feel free to contact our customer service team at xpologistwear@gmail.com We’re happy to assist you with any inquiries.